At Dynamic Koncept, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Timelines
- Domestic (within India): 4–7 business days.
- International: 10–21 business days (depending on country and customs).
- Delays may occur due to courier issues, weather, or other external factors beyond our control.
3. Shipping Charges
- Shipping charges are calculated at checkout based on location and weight.
- Free shipping may be offered on promotional orders above a certain value (as announced).
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email/SMS/WhatsApp.
- You can track your order using the courier partner’s website.
5. Wrong/Incomplete Address
- Customers are responsible for providing the correct delivery address.
- If the order is returned due to an incorrect/incomplete address or customer unavailability, re-shipping charges will apply.
6. International Shipping
- Customs duties, taxes, or import charges (if applicable) are to be paid by the customer.
- Delivery timelines may vary due to customs clearance in the destination country.
7. Damaged or Lost Packages
- If your package is damaged during transit, please contact us within 48 hours of delivery with photos.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
8. Contact Us
For shipping-related queries:
help@dynamickoncept.in
8848943076
